The best way is to email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us by telephone, and our customer service team will get back to you as soon as possible.
To enable us to process your complaint efficiently,
For mobiles or music boxes with a removable movement, we will be happy to send you a new movement within the guarantee period of 2 years after the purchase date. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone, stating the melody for which you require a replacement.
For music boxes with an integrated movement, please also contact our customer service team, who will then decide how we can best help you, e.g. by repairing the music box or by replacing the entire product.
Please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone. We will do our utmost to manufacture the product again for you. To do this, please send an old photo of your lost item or a description which is as detailed as possible.
It will always depend on the age of the product and whether we still have all the original materials and templates available. Our product development department works very closely with the production facility in Sri Lanka, and researches substitute materials and, where required, creates new templates. To date, we have almost always found a solution that was satisfactory for everyone.