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Frequently asked questions

Where are Fehn products manufactured?

All Fehn products are manufactured in Sri Lanka. We have been manufacturing products there at our own production facilities for over 30 years and in accordance with our high standards of quality. The plants in Sri Lanka operate under German management. The brother of our CEO, Dr. Achim Fehn, is responsible for production and is of course also regularly present on site. This is how we are able to offer optimal quality.

Where can I buy Fehn toys?

Fehn products are available from numerous physical retail outlets and also online. We will be happy to help you find your local retailer. If you are shopping online, use our website “Store Locator" button to locate the stores that are linked to us which sell the individual products you are browsing. The Store Locator is updated daily and only displays stores which actually have the item you are looking for in stock. Our products are also available from many other online retailers. If you are shopping locally, please send us a short email with your postcode and we will provide a list of the stores in your area.

Is there a factory shop at Fehn in Rödental?

There is no factory outlet at the company premises in Rödental.

How does Fehn ensure the quality of its products?

Fehn guarantees the quality of the products through its own manufacturing process in Sri Lanka under German management and in accordance with German quality standards. This ensures the strict monitoring of production processes and therefore the quality of our products at all times. Our manufacturing company “Paradise Toys (Pvt.) Ltd.” was founded in 1995 by Arnold Fehn, and is part of the Fehn family of companies.

Are Fehn articles tested for safety and compliance with ethical and legal requirements?

Fehn products are tested by independent testing institutes in accordance with the Toy Safety Directive 2009/48 EC and comply with the European standard EN 71 and other legal stipulations, including the Product Safety Act, the Textile Labelling Act, the Food and Feed Code (LFGB) and the Consumer Goods Ordinance.

What is EN 71?

The European standard EN 71 specifies the safety regulations for toys and stipulates the requirements and test procedures for the different properties of toys.

What is the CE mark?

CE stands for “Conformité Européenne” (European conformity). The use of this logo on the product demonstrates that, as the manufacturer, Fehn complies with the requirements of all the applicable EU directives.

Have Fehn products been tested for harmful substances, plasticisers or BPA?

All Fehn products are tested for a range of pollutants, plasticisers (phthalates), bisphenol-A and other parameters in accordance with the legal requirements.

How can I register a complaint regarding my Fehn product?

The best way is to email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us by telephone, and our customer service team will get back to you as soon as possible.

To enable us to process your complaint efficiently,

  • please provide as detailed a description as possible of the defect,
  • the article and batch number of the product (these are displayed on a small label next to the Fehn label),
  • the melody of the musical mechanism if the toy is a music box
  • and, if necessary, photos of the defect if these could be helpful in describing the defect.

Can I purchase replacement parts from Fehn?

If this is part of a Fehn product, e.g. if you have lost a pendant or mirror, our customer service will be happy to help. We do not stock these spare parts, but can always manufacture them again at any time. You then only pay for the manufactured spare part and the shipping costs. For this, please contact our customer service direct: This email address is being protected from spambots. You need JavaScript enabled to view it..

The mechanism in my music box or mobile is defective - what can I do?

For mobiles or music boxes with a removable movement, we will be happy to send you a new movement within the guarantee period of 2 years after the purchase date. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone, stating the melody for which you require a replacement.

For music boxes with an integrated movement, please also contact our customer service team, who will then decide how we can best help you, e.g. by repairing the music box or by replacing the entire product.

We have lost an older Fehn product or we require a replacement for a “much loved” favourite toy - what can we do?

Please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone. We will do our utmost to manufacture the product again for you. To do this, please send an old photo of your lost item or a description which is as detailed as possible.

It will always depend on the age of the product and whether we still have all the original materials and templates available. Our product development department works very closely with the production facility in Sri Lanka, and researches substitute materials and, where required, creates new templates. To date, we have almost always found a solution that was satisfactory for everyone.

How do I open the safety closure on my music box?

Image of the safety closure
The zip closures on our music boxes are safety closures that are designed to prevent your child from accessing the mechanism. You will need a paper clip to open the safety closure. Simply thread it through the slider and then use the paper clip as a handle to open the safety closure.

Where can I access a replacement for a lost user manual?

We will be happy to send you another user manual.
Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone.

From what age can a baby play with Fehn products?

Fehn toys are generally suitable for babies from birth. However, due to the size of the item, we do provide some age recommendations based on the child’s stage of development and to avoid risks during use. For example, a crawling roll is only suitable for babies from about 6 months old, as babies are generally not able to crawl before then. This is not because a baby aged 1-2 months should not use the product, but serves as a recommendation and guide so that you as a buyer know when your baby will benefit most from it.

How do I clean my Fehn products?

Every Fehn product has a label attached with the washing instructions. Many products are machine washable at 30° C. However, certain items, in particular products that contain a mirror and plastic components, can only be washed by hand. This is because the mirror may be scratched or the pendant may break when machine washed. Therefore, to be on the safe side, please always check the label for precise instructions on how to wash your item.
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