To enable us to process your complaint efficiently,
For music boxes with an integrated movement, please also contact our customer service team, who will then decide how we can best help you, e.g. by repairing the music box or by replacing the entire product.
It will always depend on the age of the product and whether we still have all the original materials and templates available. Our product development department works very closely with the production facility in Sri Lanka, and researches substitute materials and, where required, creates new templates. To date, we have almost always found a solution that was satisfactory for everyone.