Frequently asked questions
Where are Fehn products manufactured?
Where can I buy Fehn toys?
Is there a factory shop at Fehn in Rödental?
How does Fehn ensure the quality of its products?
Are Fehn articles tested for safety and compliance with ethical and legal requirements?
What is EN 71?
What is the CE mark?
Have Fehn products been tested for harmful substances, plasticisers or BPA?
How can I register a complaint regarding my Fehn product?
The best way is to email
To enable us to process your complaint efficiently,
- please provide as detailed a description as possible of the defect,
- the article and batch number of the product (these are displayed on a small label next to the Fehn label),
- the melody of the musical mechanism if the toy is a music box
- and, if necessary, photos of the defect if these could be helpful in describing the defect.
Can I purchase replacement parts from Fehn?
The mechanism in my music box or mobile is defective - what can I do?
For mobiles or music boxes with a removable movement, we will be happy to send you a new movement within the guarantee period of 2 years after the purchase date. Please contact our customer service team at
For music boxes with an integrated movement, please also contact our customer service team, who will then decide how we can best help you, e.g. by repairing the music box or by replacing the entire product.
We have lost an older Fehn product or we require a replacement for a “much loved” favourite toy - what can we do?
Please contact our customer service at
It will always depend on the age of the product and whether we still have all the original materials and templates available. Our product development department works very closely with the production facility in Sri Lanka, and researches substitute materials and, where required, creates new templates. To date, we have almost always found a solution that was satisfactory for everyone.
How do I open the safety closure on my music box?
Where can I access a replacement for a lost user manual?
Please contact our customer service team at